Refunds can only be processed within 15 days of plan purchase from INDEX SOLUTIONS. Customers are not eligible for a refund under the following conditions:
No refund, partial or whole, once the problems has been resolved. If the issue is not resolved, customer must write to us at info@indexsolutionstech.com prior to the expiry date of the plan with a request.
A full refund will be issued if INDEX SOLUTIONS has not been able to resolve at least one issue during the first 15 days of the plan.
If INDEX SOLUTIONS resolves one or more issues, and the customer confirms it in his/her feedback email, then charges for the support fee and cost of software license (per computer or device) will not be refundable under any circumstances.
If INDEX SOLUTIONS has been able to resolve one or more issues after 15 days of the plan purchase, and customer wants to cancel the plan, then an amount per incident will be deducted from the total cost in addition to setup fee and software license fee.
INDEX SOLUTIONS may, at its sole discretion, and on a case by case basis, agree to a refund of the support plan charges after deducting the setup fee and cost of paid anti-virus, and any other paid software which as been provided free of cost with any paid plan.
Customer agrees that he will not be provided a refund once the antivirus software product has been delivered to him in an email and has been installed on his computer or laptop.
There is no refund for a change of mind.
All refund requests should be made in writing to info@indexsolutionstech.com.
Once the customer replies to our payment authorization email with, “I authorize INDEX SOLUTIONS” in his/her email or through electronic signed document reply, he/she is bound to our refund policy.
Customer is eligible for a refund if any of the following criteria is met.
