INDEX SOLUTIONS welcomes you as a new customer. Please read the terms and conditions carefully as they contain important information.
By using the Service you are bound by the Terms and Conditions herein and, as appropriate, elsewhere on https://indexsolutionstech.com, including but not limited to our Privacy, Refund and Copyright Policies. By agreeing to our Terms and Conditions, you declare that you accept and authorize purchase(s) done by you. Also, you understand that we reserve the right to make changes to our Terms and Conditions at any time without prior notice. It also declares that –
You are at least 18 years old
You have the authorization and right to purchase our services and the ability to do so.
All information which is provided to you at https://indexsolutionstech.com/ is correct and complete
You will comply with all laws and rules applicable to your use of the Services
The Service
INDEX SOLUTIONS provides a dual method of support via phone and/or via a remote control session over the Internet. If you want to stay on the phone and follow verbal instructions by our tech support officer, then you can request to stay on the phone, or you can grant permission to us to connect to your computer and work on it in front of you. Remote session control, which we establish, can only be done once you agree, provide authorization, and enable us to do so. Our remote session process and technicalities of the remote access tool do not permit us to connect to your computer without your permission.
We will only take control of the computer registered with us, and we will not be responsible for any other computer. INDEX SOLUTIONS will make every possible, genuine, and logical effort to fix your computer problem or to suggest the next course of action or steps towards resolution. INDEX SOLUTIONS will work on your computer over remote session in front of you and will continue to educate you about the steps being performed and will confirm the resolution at the closure of the remote session or that particular call. INDEX SOLUTIONS will not be responsible under any circumstance for data loss if that occurs.
You should not perform any kind of major troubleshooting or make changes to your computer without informing us during the time your computer is under warranty with INDEX SOLUTIONS. We will not be responsible for any problem that may occur if you make changes, installations, updates, etc. without informing INDEX SOLUTIONS.
Client Account
Please keep your password safe and secure. You should notify INDEX SOLUTIONS immediately of any breach of security or unapproved usage of your record. Regardless of the issue, INDEX SOLUTIONS is not liable for any loss caused by any unapproved use of your account. You may be required to give introductions, contacts and other information (“Registration Data”) as a condition of utilization of the Service. In case you give any Registration Data that is false, not present or, incorrect or INDEX SOLUTIONS has valid grounds to assume that such information is false, not present or incorrect, INDEX SOLUTIONS has the right to suspend or terminate your account and reject all present or future utilization of the Service. In the event this suspension prompts you to contract with another service provider, you are responsible for their charges and adherence to their Terms of Use.
INDEX SOLUTIONS may, at its sole discretion enable other expert associations to check a customer’s ability to get access to the Service through a private sign-on to another affiliation (“Single Sign-on”). You may stop Single Sign-on preference by contacting INDEX SOLUTIONS at info@indexsolutionstech.com.
Proprietorship
The content offered through the Service, consisting without limitation, the substance, programming, delineations, photos, sounds, music, accounts, etc (everything considered, the “Substance”) and the trademarks, engravings and logos contained in that (the “Etchings”), are validated by or asserted to INDEX SOLUTIONS, and subject to copyright and other ensured enhancement rights under the United States and local laws and general conventions. Regardless, as set forth in these Terms and Conditions, the Content and trademarks are given to you, in its present condition for your information and individual use and may not be used, reworked, enhanced, transmitted, given, sold or misused for any reasons whatsoever as set forth in this Terms and Conditions. INDEX SOLUTIONS spares all rights not expressly permitted in and to the Service and the Content
Refund Policies
Refunds can only be processed within 15 days of plan purchase from INDEX SOLUTIONS. Customers are not eligible for a refund under the following conditions:
No refund, partial or whole, once the problems has been resolved. If the issue is not resolved, customer must write to us at info@indexsolutionstech.com prior to the expiry date of the plan with a request.
A full refund will be issued if INDEX SOLUTIONS has not been able to resolve at least one issue during the first 15 days of the plan.
If INDEX SOLUTIONS resolves one or more issues, and the customer confirms it in his/her feedback email, then charges for the support fee and cost of software license (per computer or device) will not be refundable under any circumstances.
If INDEX SOLUTIONS has been able to resolve one or more issues after 15 days of the plan purchase, and customer wants to cancel the plan, then an amount per incident will be deducted from the total cost in addition to setup fee and software license fee.
INDEX SOLUTIONS may, at its sole discretion, and on a case by case basis, agree to a refund of the support plan charges after deducting the setup fee and cost of paid anti-virus, and any other paid software which as been provided free of cost with any paid plan.
Customer agrees that he will not be provided a refund once the antivirus software product has been delivered to him in an email and has been installed on his computer or laptop.
There is no refund for a change of mind.
All refund requests should be made in writing to info@indexsolutionstech.com.
Once the customer replies to our payment authorization email with, “I authorize INDEX SOLUTIONS” in his/her email or through electronic signed document reply, he/she is bound to our refund policy.
Customer is eligible for a refund if any of the following criteria is met.
